in-outlet auditing - Our team is extremely comfortable operating in the cash & carry / wholesale environment. Our services in this area range from pricing and availability studies to in-store compliance, space and range checks.

mystery shopping - Customer service is fast becoming a key factor in dictating where consumers shop and which brands they purchase. Mystery shopping provides insight into how outlet staff interact with customers and whether they have sufficient product knowledge to effectively advise customers on the benefits of any given brand.

bespoke surveys / tracking - Our particular expertise lies in customer interviewing, both in-outlet at the fixture, and as customers exit. We also have considerable experience of developing tracking studies, as well as other ad-hoc research studies.

For more information, and to find out which services are most suited to your requirements, please click through to the most relevant section of our site – cash and carry / wholesalers, brand owners or agencies.